Privacy Notice

How VPP Home Energy handles lead information

Last updated: May 22, 2026

This notice explains how VPP Home Energy collects and uses information when you talk with Sophia or submit the follow-up form on this website.

Information We Collect

We collect the information you choose to provide, such as your name, phone number, email address, city, ZIP code, electric provider, bill range, preferred call time, and questions or notes from your conversation.

We also collect basic website context such as page URL, referrer, timezone, and campaign parameters so we can understand which outreach sources create useful homeowner conversations.

How We Use Information

We use this information to evaluate whether a short VPP fit check makes sense, route the lead to our internal team, follow up when requested, improve Sophia's lead qualification flow, and maintain operational records.

Follow-Up And Consent

When you provide contact information, you are asking VPP Home Energy to follow up about the VPP program. You can ask us not to contact you, and we will mark the lead as opted out.

Text Messages (SMS)

If you check the consent box and give us a mobile number, VPP Home Energy may send you text messages about your Texas home battery and Virtual Power Plant inquiry — for example appointment confirmations, reminders, and answers to questions you asked us. Message frequency varies. Message and data rates may apply.

You can stop text messages at any time by replying STOP to any message from us. We record the opt-out immediately and will not text you again. Reply HELP and a person will get back to you, or contact us using the details below. Consent to receive texts is not a condition of purchase.

We do not sell, rent, or share your mobile phone number or your text-message consent with third parties or affiliates for their own marketing purposes. To actually deliver the program you asked about, we do share your inquiry — including your contact details — with the battery-program partner who fulfils it, and with the service providers that operate our phone, messaging, email, scheduling, and CRM systems on our behalf. Those partners and providers use your information to serve your request, not to market to you independently. Your text-message consent itself is never passed on.

Sharing

We do not sell lead information. We may use service providers that help run the site, voice experience, lead database, email alerts, hosting, analytics, or other business operations. Those providers process information for operational purposes.

Retention And Security

We keep lead records for business follow-up, quality review, and operational history. We use restricted dashboards and provider secrets to limit access, but no internet service can be guaranteed perfectly secure.

Contact

To request an update, deletion, or opt-out for your lead record, email ops@vpphomeenergy.com.